Please Note: Persons in possession of illegal drugs are subject to immediate disembarkation and reporting to law enforcementauthorities. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Prohibited Items. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Disembarkation is usually completed within two to four hours after the ships arrival. Streamlined protocols meet public health goals while giving greater access for guests who are excited to cruise . During the voyage, a safe to store your valuables and important documents is available in your stateroom. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. In addition to twice daily routine doctors hours, medical services are available 24 hours a day. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. These items are not allowed on cruise ships for the safety of all passengers. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. It is also a good idea to bring your prescription for eye glasses or contacts. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Safety: For 140 years, the safety and security of our guests has been our highest priority. You can also purchase multi-port USB adapters for a laptop that can charge more devices. both aerobic and strength-training equipment. If you have a chronic medical condition, please bring a recent report from your physician. Both casual and dressy attire will be essential during your cruise. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. " Land Trip " refers to a pre- or post-Cruise or Cruisetour package or transfer You have purchased (excluding any Air Package), or to a shore excursion You purchase during Your Cruise or Cruisetour, on which You are traveling on one or more motorcoaches, watercraft., dayboats and/or railcars owned or operated by us. Casual dining is available in the Lido Market every night. Every decision we make starts with that basic rule. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Conserving water results in less energy spent making water, thus saving fuel. Extension cords (without surge protectors) are allowed on board when used with proper caution. Still have questions? Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Holland America Line Simplifies COVID-19 Procedures When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. No internet purchase required to download or use on board. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. food, plants, animals and related products that pose a risk to Canada. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. Requests will be confirmed or waitlisted at the time of booking. Share Followers 4. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. Your seating assignment will be noted on your guest card upon boarding. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. In most ports of call, you may easily exchange U.S. dollars into the local currency. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. The U.S. dollar is the only currency accepted on board Holland America Line ships. (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Any amount in excess of this allowance will be not be allowed onboard. You will recognize our representatives by their Holland America signs. Surprising Things You Can't Bring On A Cruise Ship - Explore CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Tours are available for purchase up to three days before sailing. No additional deposits will be due until final payment. Complete the Vaccine Attestation, Cruise Contract and Risk Acknowledgment as soon as possible. Cruise Contract | Holland America Holland Imports - Canada's Largest and Most Diverse Wholesaler Children ages 3 - 6 years old have a sign in and out policy. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. (Required for kids and tweens ages 3 12). Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Common household appliances like toasters, rice cookers, blenders, iron, steamers, or surge protectors cannot be brought onboard due to potential fire hazards. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. Any additional information concerning currency restrictions, please contact the customs agency in their country. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Just wondering where I can find a list of any prohibited items on MS Noordam. Cigar and pipe smoking is not allowed anywhere inside the ship; it is only permitted on the outside decks where smoking is otherwise allowed. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Limitations apply. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. With this in mind, the following emergency phone numbers are available for your use. For further information on our relationship with airlines, please refer to your Cruise Contract. We anticipate that your stateroom will be ready at approximately 1:00pm. Customs Allowance: Each U.S. resident is usually allowed a duty free exemption of US$800; it may be more or less depending upon your itinerary and recent travel outside the country. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. You may find more information on our tours and shore excursion programs on hollandamerica.com. During our regular business hours, please call: 1-800-426-0327. Health Protocols & FAQs | Holland America Line Cruises Cruise Safe, Travel Well Simplified Cruising Preparing for your cruise is now easier than ever. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Usually there is a fee required. Surprisingly, baby monitors are also forbidden. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Holland America Packing List - Cruise Critic If the airline losses your luggage, you'll have what you need. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. 1. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Counterfeit articles. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. Limited time offer, Savings for Onboard Bookings Only. You may order hot water from our complimentary In-Room Dining service 24 hours a day. Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. If downloading or using off ship, your regular carrier rates may apply. Daytime dress is casual. Please be sure you understand the requirements for a service animal to disembark in each port of call. The medical staff on board is not available for daily care unless an individual is hospitalized in the ships Medical Center. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. Cash and securities above a certain threshold. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Gift orders must be prepaid and received two weeks in advance of sailing. its most convenient for you, 24/7. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. No smoking of any kind will be permitted on any stateroom verandah. PDF Health and Safety Guidelines for 2022 Cruises - Holland America Line Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. For more information see our transfers FAQ. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Please note that minimum age for guests using the fitness center is 16. List of forbidden items on HAL - Holland America Line - Cruise Critic Community Where can I find a list of items that are forbidden on HAL? The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. endangered species and anything made from the parts or endangered species (these can be found in some souvenirs) You may need a permit or written authorization to bring other goods into Canada, including. Your seating assignment will be noted on your guest card upon boarding. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Luggage and Baggage Rules for Taking a Cruise | Cruzely.com Additional highlights include: Internet stations, travel-related crossword puzzles and large jigsaw puzzle tables. At Holland America Line, cruising is our passion. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. Please dial 911 in an emergency. Also can you bring any alcohol on board? These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. A passport is still the preferred document. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Seattle, Wash., Aug. 15, 2022 Holland America Line is updating its "Travel Well" COVID-19 protocols and procedures, including requirements for vaccinations and pre-cruise testing that meet public health goals while recognizing the evolving nature of the COVID-19 situation. For more information, or to sign up go to maketraveleasier.com/Holland or call 1-877-847-0045 to speak to one of our customer service representatives. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. You will claim your luggage when you arrive at your final airport destination. Distribute your ship phone number to friends and relatives. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Mail: While onboard a Grand Voyage or Legendary Voyage, letters and postcards may be mailed from the ship while in various ports of call. 15 Prohibited Items on a Cruise Ship - Cruise Radio This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. These requirements are established by the countries you are visiting and not by Holland America Line. Cash is not accepted for individual transactions, e.g. Also, full laundry and valet services are available on all of our ships. Shirts/cover-ups and footwear are always required indoors. Reconfirm any special transfer requirements for disembarkation with the on board. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Call us toll-free at 1-888-425-9376 or 206-626-7320. Applies to all guests 18 years of age and over. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. No more waiting for printed cruise documents. Dining venues vary by ship. Fans can be taken onboard Princess cruises, in fact, they directly mention fans in their list of prohibited items: Electrical devices such as small fans, power strips, multi plug box outlets/adaptors, and extension cords without surge protectors are allowed on board when used with proper caution. documents, along with new luggage tags. party to be disembarked in a non-U.S. port. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). 2016 and thereafter, the legal drinking age onboard will be 18 for voyages which depart from and return to Europe, China, Hong Kong, Singapore or Taiwan, and the legal drinking age onboard will be 20 for voyages which depart from and return to Japan. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Holland America Line ; MS Noordam - prohibited items? If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. Tutorials & Tips Quiz General Tips Product use & Care . Then sail away for your romantic honeymoon! If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. What Not to Pack for a Cruise? 21 Items to Leave at Home progressive jackpots to a parade of poker games is there for your enjoyment. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Holland America Line ; Pocket knife question Pocket knife question. Please also review theprohibiteditems list prior to leaving home. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Ship Rating. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. Table number and table size are on request only, and will be assigned by the Maitre d' on board. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation.
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